- Home
- Qualifications and standards
- NCEA
- Māori and Pasifika
-
Providers and partners
- About education organisations
- NZQA's quality assurance system for tertiary education organisations
- Guidelines and forms
- Consistency of graduate outcomes
- Approval, accreditation and registration
- Monitoring and Assessment
- Self-assessment
- External evaluation and review
- Assessment and moderation of standards
- Submitting results and awarding qualifications and micro-credentials
- Tertiary and International Learners Code of Practice
- Offshore use of qualifications and programmes
- Reform of Vocational Education
- International Education planning
- international
- About us
Student complaints about an education provider
If you are a student and you have concerns about how your education provider has treated you, talk to your education provider first.
In certain situations, you may be able to make a complaint to NZQA under the NZQA Rules, the Education (Pastoral Care of Tertiary and International Learners) Code of Practice, or the Education and Training Act.
In this section
How NZQA works
NZQA looks at complaints about the processes of education providers and has powers to recommend improvements.
How to make a complaint
Find out what you need to do first, before coming to NZQA, and how to make your complaint with us.
Tips for resolving a complaint with your education provider
Give yourself the best chance of directly resolving your complaint with these tips.
Complaining as a group or for someone else
You can make a complaint as a group, or get someone to do it for you. The person making the complaint will need written permission.