Student complaints about an education provider

If you are a student and you have concerns about how your education provider has treated you, talk to your education provider first.

In certain situations, you may be able to make a complaint to NZQA under the NZQA Rules, the Education (Pastoral Care of Tertiary and International Learners) Code of Practice, or the Education and Training Act.

In this section

How NZQA works

NZQA looks at complaints about the processes of education providers and has powers to recommend improvements.

How to make a complaint

Find out what you need to do first, before coming to NZQA, and how to make your complaint with us.

Tips for resolving a complaint with your education provider

Give yourself the best chance of directly resolving your complaint with these tips.

Complaining as a group or for someone else

You can make a complaint as a group, or get someone to do it for you. The person making the complaint will need written permission.

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