What the Code says
Your education provider is required to have formal processes for handling learner complaints, and to make sure these processes are accessible to you.
This includes any tertiary student accommodation owned by or operated on behalf of your education provider.
Talk to your provider first
If you have concerns about your education provider, your agent, or your student accommodation, contact your provider in the first instance and follow their complaints procedure.
Under the Code, education providers must have a clear and fair internal procedure for listening and responding to complaints.
Your provider will have a designated person you can talk to about your complaint. This may be the Head of School, International Director, Student Advocate or other specialist staff member.
If you are unhappy with your provider’s complaints process or the outcome of your complaint see the information below.
Is your provider not following the Code?
Find out how to make a complaint if you feel that your provider is not following the Code
Go to complaints
Financial and contractual disputes (opens in a new window)
Study Complaints | Ngā amuamu tauira is an independent, free service for domestic tertiary and international learners
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