Student withdrawals and refunds

Withdrawal and refund information for learners enrolled at a private training establishment (PTE)

Refunds and withdrawal periods

Student fee refunds depend on the type of student you are, and the length of your course.

If you're enrolled in a course that takes more than three months to complete, the withdrawal period and refund amount depends on whether you're a domestic or international student.

Our short online wizard below sets out the minimum requirements for refunds from private training establishments (PTE).

Withdrawing after the withdrawal period

If you're withdrawing after the withdrawal period, you're not automatically entitled to a refund.

Refunds are in accordance with the PTE's withdrawal and refund policy.

If you want to dispute the refund amount

You can dispute the refund offered by your PTE using one of the free dispute resolution schemes below:

For international students

Helping international students resolve complaints with their education provider (external link) — iStudent Complaints

For domestic students

Tertiary EducationLearner Dispute Resolution (external link) — Tertiary Education Dispute Resolution